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Exchange & return

Unfortunately, the following products cannot be returned for hygienic reasons:

The mentioned products can be returned if it appears that the product is defective or something is missing. Sealed (so unopened) VTREAT v-steam herbs blend bags can be returned.

You can report returns or defects within 14 days via the return form .

When returning your order, make sure that your return is on the following requirements satisfies:

  • The product is in its original condition and packaging
  • The product is complete
  • The product has not been opened or used


Download the return form and fill it in completely. Send the product together with the completed return form to the address on the return form. Make sure you provide the package with a track & trace code. As a sender you are responsible for the return. If we have received your package and everything appears to be in order, we will ensure that the purchase amount is back on your account within 5 days.